Start a 14-day trial

Terms of Service

Effective Date: October 16, 2026 | Last Updated: October 16, 2026

These Terms of Service ("Terms") are an agreement between you and InvestigatePro LLC, a Wyoming limited liability company ("InvestigatePro," "we," "us," or "our"), and govern your access to and use of the InvestigatePro platform at app.investigatepro.app, our website at investigatepro.app, and any related services (together, the "Service").

Acceptance of Terms

1.1 Agreement

By creating an account, starting a trial or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1.2 Using the Service for an organisation

The Service is provided for business use. If you use it on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" means that organisation. The Service is not intended for personal, family or household use.

1.3 Order forms and signed agreements

Where you and InvestigatePro sign an order form, pilot agreement or other written agreement, that document applies together with these Terms. If they conflict, the signed document prevails for the matters it covers.

Description of Service

InvestigatePro is a cloud-based incident investigation platform built around the ICAM (Incident Cause Analysis Method). Depending on your plan, it provides:

  • Guided ICAM investigation workflow, templates and reports
  • An AI coach that suggests evidence gaps, witness questions and contributing factors
  • PEEPO charts, collaboration tools and analytics
  • Administration features such as user management and, on eligible plans, single sign-on

We may improve, change or retire features over time. We will not materially reduce the core functionality of a paid plan during a subscription term you have already paid for.

Account Registration

3.1 Eligibility

You must be at least 18 years old to create an account.

3.2 Account security

You are responsible for:

  • Keeping your login credentials confidential
  • All activity that occurs under your organisation's accounts
  • Telling us promptly at [email protected] if you suspect unauthorised access

3.3 Workspaces

Each organisation works in its own workspace. Administrators you appoint control who is invited to your workspace and what they can do.

Trials and Pilots

4.1 Free trial

Starter and Professional plans start with a free 14-day trial. You may extend a trial once, by a further 14 days, up to a maximum of 28 days. Trial usage limits apply. When the trial ends, AI-assisted features stop until you choose a paid plan; the investigations and records you created are kept.

4.2 Guided pilots

Business and Enterprise plans start with a guided pilot. The scope, duration and any fee for a pilot are agreed in writing before it begins. A pilot workspace may be deactivated at the end of the agreed period unless it is converted to a paid subscription.

4.3 No commitment

Trials and pilots carry no obligation to purchase. Except where a pilot fee is agreed in writing, they are provided free of charge and "as is."

Subscription Plans and Payment

5.1 Plans

Plans are priced per organisation, up to each plan's user cap, not per seat:

  • Starter: up to 5 users
  • Professional: up to 20 users
  • Business: up to 100 users
  • Enterprise: 100+ users or multiple sites, scoped by agreement

Current prices and features for each plan are published at investigatepro.app/pricing.

5.2 Billing

  • Subscriptions are billed monthly or annually in advance, in US dollars, unless an order form says otherwise
  • Subscriptions renew automatically for the same period until cancelled
  • Prices exclude taxes. You are responsible for any sales, use, VAT, GST or similar taxes, other than taxes on our income
  • We may change prices with at least 30 days' notice. A change applies from your next renewal
  • Plan changes apply from the next billing period

5.3 Refunds

30-day refund window. All charges are final once they are made. A charge is refunded only where both of the following apply:

  • Gross product failure: a failure of the Service, caused by us, that prevents you from using its core investigation functions; and
  • Support failure: you reported the issue to [email protected], and we failed to respond and give you clarity on the issue, or a resolution, within a reasonable time

Refund requests must be sent to [email protected] within 30 days of the charge, with a description of the failure and the support request it relates to. Where both conditions are met, we refund the affected charge, or for an annual subscription the prorated amount for the period affected.

No refund is given in any other case, including dissatisfaction, change of mind, unused users or features, partial months, or cancellation part-way through a term. You can cancel at any time to stop future charges. Refunds are not available where an account was terminated for breach of these Terms. Please contact us before filing a chargeback; chargebacks filed without contacting us may lead to suspension of the account.

5.4 Late payment

If a payment is overdue by more than 14 days after we notify you, we may suspend access until it is paid. Your data is not deleted because of a suspension.

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, or to store or process data you have no right to process
  • Upload malicious code, or interfere with or disrupt the Service or its infrastructure
  • Attempt to access another organisation's workspace or data, or probe or bypass our security controls
  • Resell, sublicense or provide the Service to third parties without our written agreement
  • Copy, reverse engineer or build a competing product from the Service, except where the law does not allow this restriction
  • Use automated means to extract data from the Service other than through features we provide for that purpose

Data and Privacy

7.1 Your data

You retain ownership of all data you or your users upload to the Service ("Your Data"). You grant us a limited licence to host, process and display Your Data only as needed to provide, secure and support the Service for you.

7.2 Your responsibilities

Investigations often contain personal information, including health information about injured people. You are responsible for having a lawful basis to collect Your Data and to share it with us, and for the instructions your users give.

7.3 Data processing

We process personal information in Your Data as your processor or service provider, as described in our Data Processing Agreement and Privacy Policy, which name the sub-processors we use.

7.4 Security

We use reasonable technical and organisational measures to protect Your Data, including encryption in transit and at rest and per-workspace access controls. Our security page describes these measures in more detail.

7.5 Service data

We may use aggregated, de-identified information about how the Service is used (for example, feature usage and performance metrics) to operate and improve the Service. This information does not identify you, your users or any individual in Your Data.

AI Features

The AI coach and other AI features generate suggestions to assist your investigators. AI output can be incomplete or wrong. It is a recommendation only, and nothing is added to an investigation until a user accepts it. You are responsible for having qualified people review AI output before relying on it, including for any decision about causes, corrective actions or regulatory reporting.

To provide AI features, relevant content from an investigation is sent to our AI model provider, which is listed as a sub-processor. AI features are provided "as is" and we do not guarantee the accuracy, completeness or suitability of AI-generated content for any purpose.

Intellectual Property

We own the Service, including its software, design, templates and content we provide, and all related intellectual property. These Terms give you a right to use the Service during your subscription; they do not transfer any ownership to you. If you send us feedback or suggestions, we may use them without obligation to you.

Warranties and Disclaimers

We will provide the Service with reasonable skill and care. The Service supports your investigation process; it does not replace your own professional judgement or your legal obligations, including any duty to report incidents to a regulator.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Termination

12.1 By you

You may cancel your subscription at any time from your account or by emailing [email protected]. Access continues until the end of the period you have paid for.

12.2 By us

We may suspend or terminate your access if you materially breach these Terms and do not fix the breach within 14 days of notice, or immediately where the breach threatens the security or integrity of the Service or other customers' data.

12.3 Effect of termination

  • Your access to the Service ends
  • You may request an export of Your Data within 30 days
  • We delete Your Data within 90 days, unless the law requires us to keep it

Changes to Terms

We may update these Terms from time to time. We will give at least 30 days' notice of material changes by email or within the Service, and the updated Terms apply from the date stated in the notice. If you do not agree to a change, you may cancel before it takes effect. Continued use after that date means you accept the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising from these Terms or the Service, and both parties consent to that jurisdiction. Before starting proceedings, each party agrees to try in good faith to resolve the dispute by contacting the other.

General

  • Entire agreement. These Terms, together with any order form, pilot agreement and the documents they refer to, are the entire agreement between us about the Service
  • Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor of our business, with notice to you
  • Events beyond control. Neither party is liable for delay or failure caused by events beyond its reasonable control
  • Severability and waiver. If any provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it
  • Notices. We send notices to the email address of your account administrator. You send notices to [email protected]

Contact

For questions about these Terms:

Email: [email protected]

Address: InvestigatePro LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA