FAQ
Questions, answered plainly.
Pricing specifics live on the pricing page; security detail on the security page.
What is InvestigatePro?
InvestigatePro is a cloud-based incident investigation platform that combines the proven ICAM (Incident Cause Analysis Method) methodology with AI-powered coaching. It helps safety teams conduct thorough investigations, identify root causes, and implement effective corrective actions.
Is there a free trial?
Yes — Starter and Professional include a 14-day free trial. Sign up at app.investigatepro.app/signup; no card required. Business and Enterprise start with a guided pilot on your own cases.
How do I get started with InvestigatePro?
Starter and Professional: create your workspace at app.investigatepro.app/signup and start a 14-day free trial — no card required. Business and Enterprise: start a pilot from the homepage (three fields, set up the same day) or book a 15-minute demo at cal.com/investigatepro/15min.
What is ICAM?
ICAM (Incident Cause Analysis Method) is a systematic approach to investigating workplace incidents. It examines four key areas: Absent/Failed Defenses, Individual/Team Actions, Task/Environmental Conditions, and Organisational Factors. This helps identify not just what happened, but why it happened and how to prevent recurrence.
Do I need ICAM training to use InvestigatePro?
No! Our AI coaching guides you through each step of the ICAM process. It's like having an expert investigation coach available 24/7. The platform explains each concept as you go and suggests what to analyze next.
How does the AI coaching work?
Our AI analyzes your investigation data and provides intelligent suggestions. It can generate 5-Whys analysis automatically, suggest root causes based on your findings, draft corrective action recommendations, identify patterns across multiple incidents, and guide you through the ICAM framework step-by-step.
Is my investigation data used to train the AI?
No. Your investigation data is never used to train AI models without your explicit consent. All AI processing is done in real-time and your data remains private and secure.
What plans are available?
Starter ($149/month): Up to 5 users, full ICAM methodology. Professional ($349/month): Up to 20 users, AI Root Cause Coach, advanced analytics. Business ($749/month): Up to 100 users, SSO/SAML and scoped data exchange. Enterprise from $1,500/month for 100+ users or multi-site. Annual plans save 15%.
What's your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund — no questions asked.
How is my data protected?
We implement industry-standard security measures including TLS 1.3 encryption for all data in transit, AES-256 encryption for data at rest, EU-hosted database infrastructure, role-based access controls, regular security audits, and 24/7 monitoring.
Is InvestigatePro GDPR compliant?
Yes. We're fully GDPR compliant. You have the right to access, correct, export, or delete your data at any time.
How do I get help?
Email [email protected], use our chat widget, or book a demo at cal.com/investigatepro/15min. We typically respond within a few hours during business hours.
Didn’t find it? Ask on a 15-minute call.
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