Frequently Asked Questions

InvestigatePro is a cloud-based incident investigation platform that combines the proven ICAM (Incident Cause Analysis Method) methodology with AI-powered coaching. It helps safety teams conduct thorough investigations, identify root causes, and implement effective corrective actions.

Click "Start Free Trial" on our homepage. You'll get 14 days of full Professional plan access with no credit card required. Your trial includes unlimited investigations, AI coaching, team collaboration, and all premium features.

You can start your first investigation within 5 minutes of signing up. No installation required — InvestigatePro runs entirely in your web browser. For teams, invite members via email and they can join instantly.

ICAM (Incident Cause Analysis Method) is a systematic approach to investigating workplace incidents. It examines four key areas: Absent/Failed Defenses, Individual/Team Actions, Task/Environmental Conditions, and Organisational Factors. This helps identify not just what happened, but why it happened and how to prevent recurrence.

No! Our AI coaching guides you through each step of the ICAM process. It's like having an expert investigation coach available 24/7. The platform explains each concept as you go and suggests what to analyze next.

Unlike simple "blame the worker" approaches, ICAM looks at systemic factors. It examines organizational issues, management systems, and workplace conditions — not just individual actions. This leads to more effective corrective actions that actually prevent future incidents.

Our AI analyzes your investigation data and provides intelligent suggestions. It can:

• Generate 5-Whys analysis automatically
• Suggest root causes based on your findings
• Draft corrective action recommendations
• Identify patterns across multiple incidents
• Guide you through the ICAM framework step-by-step

No. Your investigation data is never used to train AI models without your explicit consent. All AI processing is done in real-time and your data remains private and secure.

Yes. AI features can be disabled in your account settings. You'll still have full access to all manual investigation tools, templates, and reporting features.

• Starter ($149/month): Up to 5 users, full ICAM methodology, evidence management, email support
• Professional ($349/month): Up to 20 users, AI Root Cause Coach, PEEPO charts, advanced analytics, priority support
• Business ($749/month): Unlimited users, SSO/SAML, API access, mobile apps, dedicated success manager
• Enterprise (from ~$1,500/month): 100+ users or multiple sites — custom scope, talk to us

Annual plans save 15%.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund — no questions asked.

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle.

We implement industry-standard security measures:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• EU-hosted database infrastructure
• Role-based access controls
• Regular security audits
• 24/7 monitoring and intrusion detection

Yes. We're fully GDPR compliant. You have the right to access, correct, export, or delete your data at any time. See our Privacy Policy for full details.

Yes. You can export all your investigations, reports, and data at any time in standard formats (PDF, CSV, JSON). This includes all attachments, analysis, and recommendations.

• Email: [email protected]
• Chat: Use the chat widget on our website
• Book a call: Schedule time with our founder

We typically respond within a few hours during business hours.

Yes! All plans include access to our video tutorials and documentation. Professional and Enterprise plans include live onboarding sessions. Enterprise customers get customized training for their teams.